1. Legal Compliance
We comply with applicable Indian laws and regulations, including but not limited to:
- Digital Personal Data Protection Act, 2023
- Information Technology Act, 2000 (Section 43A)
- SPDI Rules, 2011
- Telemedicine Practice Guidelines, 2020
- Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
2. What Information We Collect
We may collect the following categories of data:
- Personal Identification: Name, phone number, email, address
- Sensitive Health Information: Medical history, symptoms, diagnostic reports
- Technical Data: IP address, device information, cookies, browser type
- Communication Data: Call recordings (via Knowlarity), WhatsApp messages, web form data
3. How We Use Your Data
We use your data to:
- Deliver healthcare and consultation services
- Manage teleconsultations, follow-ups, and support
- Improve service quality through analytics and call monitoring
- Send relevant communication (with explicit consent)
- Fulfill legal and regulatory obligations
4. Sharing with Third Parties
Your data may be shared with:
- Knowlarity (for telephony and call tracking)
- Internal medical and technical teams
- Secure third-party vendors and CRM platforms
- Legal or governmental authorities if required
All third parties are bound by data confidentiality agreements.
5. Data Retention
- Personal and sensitive data is retained for up to 6 months or as required by law
- De-identified data may be retained longer for analytics and research purposes
6. Data Security
We implement reasonable technical and administrative security measures such as:
- Encryption in transit and at rest
- Access control and audit mechanisms
However, we are not liable for unauthorized access beyond our control.
7. Your Rights
You have the right to:
- Access, correct, and delete your personal data
- Withdraw consent at any time
- Lodge complaints with our Grievance Officer
- Request closure of your account and erasure of data
8. Grievance Redressal
Grievance Officer
Email: info@endospine360.com
Phone: +91-8889890360
We respond within 24 hours and resolve complaints within 15 business days.
9. Updates to This Policy
This policy may be updated periodically.
Last updated on: August 14, 2025
Continued use of our services implies acceptance of the updated terms.
